2015 Chrysler Town and Country seats problems

What owners report

• “The contact owns a 2015 Chrysler Town and Country. The contact stated that while sitting in the vehicle with the vehicle turned off, the front driver's side seat headrest exploded without warning or impact. There was no injury sustained; however, the contact had a headache afterwards. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 157,000.”

  NHTSA complaint · filed 07/17/2026

• “I was sitting in my parked vehicle in my driveway with vehicle turned off, talking on my cellphone and just adjusted the headrest and the headrest popped out like a bang, since I was leaned over I missed gettting hit. My extended warranty was up in July of this year, and was never told from my Chrysler dealership I get maintenance from was told there was a faulty headrest design.”

  NHTSA complaint · filed 10/13/2025

• “Passenger side active head rest deployed suddenly while driving down the road on a hot day (90 degrees with heat factor 100+) Called dealer and they stated extended coverage for this expired June 13. This happened on July 28. They want to order parts, approx 170 USD and charge 108 USD labor. This is a common problem because of manufacturing with inferior plastic parts and it is violent when it pops apart unexpectedly.”

  NHTSA complaint · filed 07/30/2025

• “The Head Restraint (AHR) on the driver's seat opened, without warning, striking the back of my head with considerable force. I was startled and momentarily dazed, as a result. The vehicle was parked at the time, so no impact or collision was involved. The Head restraint has not been repaired and is available for inspection. I have seen many reports of the same problem with numerous other vehicles. The manufacturers should be responsible for the repairs. Thank you!”

  NHTSA complaint · filed 05/17/2025

• “The contact owns a 2015 Chrysler Town and Country. The contact stated while driving at an undisclosed speed, the driver's head restraint unexpectedly deployed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.”

  NHTSA complaint · filed 05/09/2025

• “The passenger side active head restraints (AHRs) deployed unexpectedly while the van was unoccupied inside our garage. Upon investigation the metal latch bar was still in it's undeployed location (latched into the head rest) but there were visible plastic parts missing on the other portion of the headrest. It appears that the plastic clamps had broken at some point and caused the AHR to deploy - luckily nobody was in that seat at the time. The AHR was unable to be reset so a replacement head…”

  NHTSA complaint · filed 04/08/2025

• “*The drivers side headrest popped open while I was driving and yes it is available for inspection. Prior to this (several months), the passenger side headrest did the same thing while a passenger was in the seat. *When the headrest deployed/opened, it hit me in the back of the head. *No. *No. No, there were no warnings.”

  NHTSA complaint · filed 01/30/2025

• “Minivan was parked in our driveway and we heard a loud bang. The driver side headrest had spontaneously sprung open. Van has never been in an accident.”

  NHTSA complaint · filed 09/28/2024

Unverified owner reports from NHTSA's public complaint database.

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